Support
Help, when you need it.
Find help with setup, connectivity, and everyday use. If you still have a question, contact support.
Setup and placement
The full setup guide walks through each step and where to place STILL.
Pairing and Wi-Fi
Can’t find STILL
You can check the power connection, USB-C cable, and light, then search again in After Light.
Wi-Fi didn’t connect
You can check the password and whether the network is 2.4 GHz. Signal may be weaker if the router is far from the bed.
Part of a record is missing
Records may be incomplete if the connection drops or the signal is weak. You can check the device connection and signal. A gap means a record isn’t available for that period; it isn’t a health alert.
I moved the bed
After moving the bed, run a signal check in After Light. It only needs you to lie down for a moment.
Changing Wi-Fi
In After Light, open My STILL → Wi-Fi network → Set up Wi-Fi again, then follow the steps to connect to the new network.
Questions before you buy are answered in the STILL FAQ.
Warranty
STILL has a 12-month limited warranty from delivery. If something is wrong, our support team follows up by email, troubleshoots with you first, then arranges a repair or replacement.